Microsoft has accepted its Xbox Elite Controller Series 2 has hardware problems and is investigating the issues at hand after consumers reported defects right out of the box. The controller, which released on November 4th, has received positive reviews from multiple publications and is the successor to Microsoft's Elite Controller, which first came out on 2015.
The original was a versatile controller, with features such as detachable analog sticks and directional pads, paddle trigger locks, and an improved rubber back grip. Many players have said it's one of the best Xbox controllers ever made, especially considering the product's circular D-pads which are perfect for action-adventure platformers such as Bloodstained: Ritual of the Night. However, it came with a number of hardware problems, specifically with long-term durability issues like peeling grips and failing triggers, which the Elite Controller Series 2 was supposed to fix. The Series 2 also offered additions such as wireless charging, adjustable thumbstick tensions, and 40 hours of battery life between charges.
According to a statement provided to Windows Central, Microsoft is working with its internal engineering team to find out the controller's specific problems and recommends anyone experiencing hardware issues should report it to Xbox Contact Support. The company also believes that only a small percent of Elite Controllers are experiencing this issues.
While the longevity of the Series 2 is untested, the controller most commonly has problems with its A, B, X and Y buttons, as buyers have reported them being either lethargic or completely unresponsive. That's not all, as there's also been reports of connectivity issues regarding its Bluetooth, analogue sticks drifting, and failing to center after being pushed, as well as a number of reports of players experiencing unpleasant skin reactions due to its rubber handgrip. Outside of hardware issues, this new Xbox Elite Controller is also drawing some criticism thanks to its use of non-replaceable batteries, meaning it uses a built-in rechargeable one like Sony's DualShock 4.
It's a shame the Elite Controller Series 2 is garnering attention for the wrong reasons, as it seems to build off the positives from its predecessor. If Microsoft can solve these hardware problems and if the device's build quality holds up long-term, no doubt it'll be one of the top controllers on the market. It does look as if the company is taking these complaints seriously, though if this becomes a bigger issue than Microsoft previously envisioned it could put a dent in sales and face backlash similar to Nintendo's infamous Joy-Con drift issues. For now, the Xbox Elite Controller Series 2 is available at retailers for $179.99 and can be used for both the Xbox One and PC.
Source: Windows Central