MoviePass may have been a great deal when it started out, but a series of changes to what the service offers have many customers looking for a way to cancel and, if possible, get a refund. That last part is particularly important for those who paid $89.95 for an annual membership in advance, only to later be told that they would be limited to three movies a month, instead of the original promise of being able to see one movie per day.
This most recent change is only the latest in a series of limitations placed upon MoviePass members, as the company fights to find a sustainable model. First MoviePass ceased to work in certain major AMC locations, and then members were told they could no longer use MoviePass for repeat viewings of the same film. In June the service introduced "high demand pricing," meaning that members would have to pay extra to see big movies on their opening weekend. Then, in July, members were blocked from seeing Mission: Impossible - Fallout at all on during its opening weekend, and later blocked other popular movies like The Meg and Christopher Robin.
Related: A Timeline Of The MoviePass Meltdown
As it stands, MoviePass members who signed up for unlimited movies every month are now limited to just three movies a month, and they cannot see the same movie twice, and they have only two movies to choose from each day, and they can't use MoviePass to see major new releases on their opening weekend, and tickets for some releases may be subject to extra charges. The service is still a pretty good deal at just $9.95 a month, but at this point its future is looking unclear. If you're looking to jump ship, here's what you need to do.
To Cancel Your MoviePass Membership:
Simply cancelling MoviePass is quite straightforward. On the MoviePass app or website, go to "Account Details," and then to "Plan & Billing Info," and then select "Cancel." At this point you will be required to provide a reason for your cancellation before you can proceed, and reminded that once you cancel, you will not be able to reactivate your account or start a new subscription for at least 9 months. If you're OK with that, just hit "Cancel Subscription" and you're done - though your membership will remain active until the end of the billing period. If you paid for an annual subscription in advance and would also like to try and get a refund, given the numerous changes to the service since it began, read on.
To Get a Prorated Refund For Annual MoviePass Membership:
2.4. MoviePass reserves the right to change or modify the Service or subscriptions at any time and in its sole discretion, including but not limited to applicable prices, at any time, without prior notice. MoviePass reserves the right to change the rules of movie-going attendance and ticket availability to members in connection with the Service at any time. MoviePass reserves the right to change from time to time the number of eligible movies a member can see per month. MoviePass reserves the right to offer members a new price option if they exceed watching a certain amount of movies per month.
So, in theory MoviePass could limit you to only one movie per month, and the nearest screening is 400 miles away, and the only movie you're allowed to see is Mamma Mia: Here We Go Again with Spanish dubs, and they wouldn't have violated the original contract. However, after the unlimited-movies subscription was changed to a three-movies-a-month subscription, MoviePass did send out emails offering prorated refunds to "select users." That means that some members, like Twitter user Kyle Martin, did not get the email offering a refund.
For Kyle, MoviePass decided to make an "exception" and offer him the refund when he asked for one, so your first step should be reaching out to MoviePass customer service either by DM on Twitter, or via the Contact page on the website. If all attempts to procure a refund through MoviePass fail, you can do what Twitter user Jimmy Blackmon did, and file a dispute with your bank or credit card company. This may result in you being awarded a full or partial refund.
We hope you find these tips helpful. If you've had any difficulties cancelling or receiving a refund for your MoviePass subscription, let us know in the comments.