Since the chaos surrounding Cyberpunk 2077 refunds has yet to subside, GameStop reportedly issued a memo to staff, claiming CD Projekt RED will roll out a "major" patch for the RPG on December 21st. This particular fiasco started earlier in the week, following a statement from the studio wherein it promised refunds to players who wanted one.
Trouble arose, however, when some PlayStation and Xbox users found themselves unable to secure a refund from the platform holders. Said chaos spurred on yet another response from CD Projekt RED executives, who clarified that the company hadn't been in contact with Microsoft or Sony about reimbursement, meaning whichever policy the two digital storefronts have in place applies to Cyberpunk 2077 regardless of what CDPR's original statement insinuated. Now retailers like GameStop are caught in the middle with respect to physical purchases. Upon informing its staff of how to handle refund-related matters for Cyberpunk 2077, the retailer let loose another interesting tidbit.
GameStop employees reportedly passed along a memo from higher-ups to VICE's Patrick Klepek (via Wccftech). According to Klepek's reporting, the memo notes that CD Projekt RED aims to deliver a patch on December 21st, which should represent a "major fix" for the glitch-filled role-playing title. If customers still aren't pleased with the product's post-patch state, the message advises staffers to direct customers to CDPR for their reimbursement needs. The full memo begins with GameStop stating the message is being relayed "on behalf of our partners at CD Projekt RED," before continuing as follows,
"CDP will issue a patch on 12/21 that should be a major fix to address customers' concerns about Cyberpunk 2077. If customers are still unhappy and want to return their product, they should be directed to send an email to: helpmerefund@cdprojektred.com for reimbursement directions and refunds issued directly from CDP. The complete CDP message to Cyberpunk customers can be found here: https://en.cdprojektred.com/news/important-update/"
At the time of writing, CD Projekt RED has yet to corroborate the claim that a "major fix" will drop on December 21st. However, this particular detail does align with the studio's statement from earlier in the week, which announced that a new patch would arrive within seven days. The seventh day falls on the date in question. Should GameStop's memo prove accurate, December 21st could exemplify the first step to CDPR's turning things around for Cyberpunk 2077 and, in turn, appeasing players who are demanding more transparency.
Since its launch late last week, Cyberpunk 2077's long-awaited arrival has been beset by a wide range of performance issues. While last-gen versions of the title took the hardest hit, PC, PS5, and Xbox Series X|S builds are struggling in their own right. Texture issues, pop-ins, inconsistent frame rates, hard crashes, and a litany of immersion-breaking bugs keep the title from living up to its true potential. As a consequence, many are looking for someone to blame, a party to point a finger at in the name of demanding change. For a brief time, Microsoft and Sony were on the receiving end of the blame game due to uncertainty about the Certification process. Yet, it seems evident that those at fault are CDPR bosses who decided to ship a broken game before it was ready.
Cyberpunk 2077 is available to play now on Google Stadia, PC, PS4, PS5, Xbox One, and Xbox Series X|S platforms.